Microsoft Outage Disrupts Email Support for Major Indian Airlines

A worldwide Microsoft service disruption on Friday impacted email support services for both IndiGo and Air India, though flight operations for both carriers remained completely unaffected. IndiGo stated on X that its email support was down and it might not receive incoming customer emails, but added that other support channels like 6E Skai stayed fully operational. Air India also reported that its flight operations and standard communication channels remained untouched by the tech failure. To prevent gaps in communication, Air India temporarily rerouted its emails and confirmed it was still answering messages within its usual twenty-four-hour timeline. According to tracking site Downdetector, users in India first noticed the Microsoft workplace platform troubles around eleven o'clock on Thursday night. Microsoft stated that the disruption stemmed from a group of unexpected server outages rather than high network traffic, and confirmed it found no evidence of malicious activity behind the incident. Meanwhile, the global software failure also locked out hundreds of thousands of users worldwide from programs like Outlook and Teams, prompting experts to highlight how heavily businesses depend on foreign tech infrastructure.

Context

Global cloud and software outages demonstrate how deeply modern businesses rely on centralized digital platforms for everyday communication. When core tools like email servers or authentication apps go down simultaneously across countries, companies must quickly shift to backup channels to keep customers informed.